Часто задаваемые вопросы
1. How to change the password?
To change the password, go to your personal account, where you can change the password and personal data.
2. How do I know about new offers?
You will receive regular reports on new product acquisitions, promotions and discounts by subscribing to our newsletter.
3. How do I unsubscribe from the newsletter?
To unsubscribe from the newsletter, you need to click on the corresponding link at the bottom of the mailing list, or in the "Subscriptions" section of the personal cabinet.
4. About company
Our office is in Kharkov.
5. Are there representative offices in other regions?
We do not have official representations or distributors in other regions. All sales are carried out from our office in Kharkov.
6. What guarantees do we give?
We guarantee that:
- we sell original products of our own production
- the ordered and paid goods will be shipped within 1 to 3 business days;
- the quantity, composition and quality of the products correspond to the declared ones by 100%.
7. Do we ship the goods by mail?
Yes. Terms of delivery are published in the Payment and delivery
8. What is the minimum order quantity?
There are no restrictions in the quantity and amount of the order.
9. What types of payment do we accept?
We work on prepayment. For more details on payment methods, see Payment and delivery
10. Can I place the order by cash on delivery?
Yes. With a minimum prepayment
11. Can I pay in cash?
Yes, for those who pick up an order from an office in Kharkov.
12. How to track your order?
After sending the order, we will provide the number of the declaration for tracking.
13. How much does the delivery cost?
The cost of delivery can be found directly when placing an order, it depends on the selected postal service.
14. How quickly will I receive the goods?
Completion of the order occurs from 1 to 3 working days from the receipt of the advance payment. Then everything depends on the work of the postal service. Approximate terms of delivery can be found out when placing an order.